Refund policy
Last updated: November 14, 2026
Office Grid sells downloadable PDF e-books about using Microsoft Excel for everyday office work. There is no physical item to return or return shipping to pay.
1. Refund requests
You may request a refund within 14 calendar days of purchase under our voluntary refund policy. We review your request and consider whether we can resolve any issue with the order. A request does not guarantee a refund. A change of mind after a successful download generally does not qualify under this voluntary policy. This review period does not shorten any deadline or limit any right you have by law.
2. Problems with your order
Contact us if you were charged twice, received the wrong guide, cannot access your download, or received a damaged file or content that materially differs from its product description. Depending on the issue, we may resend the link or provide a corrected PDF. We refund confirmed duplicate charges for the same order and the price of any affected e-book if we cannot supply a usable copy of the guide you ordered. Other remedies may be available under applicable law.
3. How to request help or a refund
Email lesliescordova21@outlook.com or use our contact form. Include your order number, the email used at checkout, the e-book title, and a brief description of the issue. Please do not send card numbers or passwords. If you are exercising a statutory right to cancel, you may simply tell us that you want to cancel.
4. Approved refunds
We send approved refunds to the original payment method whenever possible. Your bank or payment provider determines when the credit appears. If you have a refund confirmation and the credit has not appeared, contact us so we can check its status.
5. Statutory cancellation and consumer rights
This policy preserves any withdrawal, cancellation, refund, or other consumer remedy provided by the law that applies to your purchase. Downloading an e-book alone does not waive those rights.
European Union and United Kingdom
Where the applicable distance-selling rules give you a right to cancel, you generally have 14 days from the day after the digital content contract is made. If supply begins during that period, you may lose that right only if the legal conditions are met, including your prior express consent to early supply, your acknowledgment that you would lose the right, and any confirmation required by law. Your legal remedies for defective, inaccessible, or misdescribed content continue to apply.
If your order provides an online withdrawal option, you may use it in your customer account or on the order status page. You may also email us or send a clear statement of cancellation by mail. This example is optional:
To: Faith Lezieanya Iheanacho, trading as Office Grid
1691 Nogales St
Sacramento, CA 95838, United States
lesliescordova21@outlook.comI wish to withdraw from my purchase of the following digital content: [e-book title].
Ordered on: [date].
Name: [your name].
Address: [your address].
Signature: [only if submitted on paper].
Date: [date].
For a valid statutory withdrawal, we refund within the period required by law. Where EU or UK distance-selling rules apply, this is generally no later than 14 days after we receive notice of your decision to cancel.
Brazil
If Brazil's Consumer Defense Code applies to your purchase, you may withdraw within seven calendar days from signing the contract or receiving the product or service, as applicable under Article 49. Use the contact details above to exercise this right. We will confirm receipt and process any refund required by law.